1. Introduction

This Shipping Policy explains how physical product shipments are handled in connection with Weboku LLP and our SaaS product InfluVenture. Please read it carefully if your engagement involves product samples, creator seeding, or any other physical goods.

2. Scope

This policy applies to:

Weboku digital services · websites, marketing, design, and related deliverables (typically delivered digitally; no physical shipping).
InfluVenture campaigns · brand–creator collaborations where a brand ships physical products to creators for reviews, UGC, or related campaign work.

3. Digital Deliverables (Weboku Services)

Most Weboku services are delivered electronically (files, access credentials, published websites, reports, or campaign assets). There is no physical shipping for these deliverables. Delivery timelines are defined in your proposal, contract, or project plan.

4. InfluVenture · Product Shipping Between Brands & Creators

InfluVenture may involve physical products that brands send to creators. In those cases:

The brand is responsible for packing, dispatch, courier selection, shipping charges, insurance (if any), and providing accurate product and address details inside the campaign or shipment workflow.
The creator must provide a correct delivery address, be available to receive the package, and confirm receipt in InfluVenture when required by the campaign milestones.
Weboku LLP / InfluVenture provides tracking and milestone tools where available, but does not act as the courier or seller of the product unless expressly stated in writing for a specific campaign.

5. Processing & Dispatch

Brands should dispatch products within the window stated in the campaign brief (or as otherwise agreed with the creator).
Once a shipment is handed to a courier, tracking updates depend on that courier’s systems. Brands should share tracking numbers in InfluVenture promptly after dispatch.
Estimated transit times vary by destination, courier, and product type. InfluVenture does not guarantee courier delivery dates.

6. Shipping Charges & Duties

Shipping, packaging, insurance, COD (if used), customs duties, and related charges are the brand’s responsibility, unless the campaign agreement states otherwise.
InfluVenture subscription or platform fees do not include courier costs for product samples unless a paid add-on or managed logistics service is explicitly purchased.

7. Failed Delivery, Loss & Damage

If a package is delayed, lost, damaged, or returned, the brand should first resolve the issue with the courier. Creators should report problems in InfluVenture with photos or tracking evidence where possible.
Weboku LLP / InfluVenture is not liable for courier failures, incorrect addresses supplied by users, refused deliveries, or product quality issues arising from the brand’s goods.
Campaign timelines may be adjusted when shipment problems are documented in the platform; payout or milestone rules in the campaign terms still apply.

8. Returns

Product return, exchange, or disposal rules are set by the brand in the campaign brief or separate brand–creator agreement. Unless stated otherwise, creators are not required to return products after completing approved campaign deliverables. Any return shipping cost follows the campaign’s stated return policy.

9. Restricted & Prohibited Items

Brands must not ship illegal, hazardous, regulated, or prohibited items through InfluVenture campaigns. Brands are solely responsible for complying with courier rules and applicable laws in the origin and destination regions.

10. International Shipments

Cross-border shipments may incur customs delays, duties, or documentation requirements. The brand and creator are responsible for providing accurate paperwork and paying applicable charges. InfluVenture does not clear customs on behalf of users.

11. Changes to This Policy

We may update this Shipping Policy from time to time. The “Last updated” date at the top of this page reflects the latest version. Continued use of our services or InfluVenture after changes constitutes acceptance of the updated policy.

12. Contact Us

For questions about this policy or InfluVenture shipments, contact us at support@weboku.com or call +91 (860) 484-8531.